Answering inquiries
The point of RepCapture is that nobody who reaches out goes unanswered. Here is how it works from your side.
How an inquiry reaches you
- A phone notification (if you turned it on) with a number on the app icon. Tap it and you land straight on the reply screen. Set it up.
- An email with a private link to the same reply screen. The link works without logging in. Replying to that email does not reach the visitor: use the link.
- The Inbox in the app. Needs reply lists everyone nobody has handled yet.
Replying
The reply screen shows what they wrote, how they asked to be reached, and four ways to answer. The one they asked for is highlighted.
- Reply: type a message (or tap a quick reply). It is emailed to them if they gave an address, and it also appears right in their chat if they are still on your site. If they only left a phone number, it waits in their chat for 48 hours.
- Call and Text open your phone’s own apps with their number filled in.
- Email opens your mail app addressed to them.
Replying marks the person as handled and they leave Needs reply. They stay on the All list. If you answered some other way, tap I replied another way.
Follow-ups from the visitor
After you reply, a visitor who is still in the chat can answer you there, up to two times, so a quick clarifying question does not need a new conversation. They go back to Needs reply and you are alerted again.
Reminders
If someone is still waiting after the time you set in Settings (four hours by default, counted from when you next open if it arrived after hours), you get one email listing who is waiting.
Your summary email
Once a week, on Monday morning, you get a plain-English email about the week before: new potential clients, visitors who looked interested and left, and anyone still waiting. For an online shop it covers orders, carts left behind and recovered sales instead. You can switch it to every morning, or off, in Settings. It is only sent when there is something to say.
Spam
If a message is junk or a bot, open it and tap Mark as spam. They are hidden, and future messages from them are ignored without alerting you. Nothing is deleted, and you can undo it from the Spam list.
Your customer list
The All list is everyone who has reached out or left their details. You can search it and download it as a spreadsheet with Export CSV.