Terms of Service

Last updated: September 30, 2026

1. Agreement

These terms are an agreement between you (the business using RepCapture) and RepCapture (“we”, “us”). By requesting access, creating an account, or adding RepCapture to a website, you agree to them and to our Privacy Policy. If you are signing up for a business, you confirm you can bind it to these terms.

2. The service

RepCapture is software that you add to your website with a short code snippet. It provides a chat for your visitors, records how visitors use your site, alerts you when someone reaches out, lets you reply, and produces summaries and lists of potential clients. Replies shown to visitors by the chat are scripted and are not legal, financial or professional advice. Replies to visitors come from you.

3. Early access

RepCapture is in early access. Features may change, and the service may have interruptions. We will work to give notice of significant changes. Founding-customer pricing, where offered, is described on our pricing page and applies for as long as you keep your account in good standing.

4. Your account

You are responsible for the activity on your account and for keeping sign-in links and devices secure. Tell us promptly if you think your account has been accessed without permission. Information you give us must be accurate.

5. Your responsibilities to your visitors

You decide what RepCapture collects on your website, so you are responsible for using it lawfully. In particular, you agree to:

• Disclose clearly. Keep a privacy policy on your website that accurately describes the information collected through RepCapture, including, if you turn these features on, that contact details typed into your forms may be saved even if a form is not submitted. Have it reviewed for the places where you operate.
• Contact people lawfully. Only email, call or text people in ways the law and their consent allow (for example the U.S. CAN-SPAM Act and the Telephone Consumer Protection Act), and honor unsubscribe and do-not-contact requests. If you use cart reminders, the emails go out in your name: keep your mailing address current in Settings and only use the feature where your privacy policy discloses it.
• Avoid sensitive data. Do not use the service to collect payment card numbers, government IDs, health information or other sensitive data, and do not use it on pages that collect them.
• Respect visitor choices. Do not try to work around privacy signals such as Global Privacy Control, or identify people through means other than what they give you.

6. Your data

You own the information collected on your website (“your data”). We process it for you and only to provide, secure and support the service. We do not sell your data or your visitors’ personal information, and we do not share it with advertisers. You may export or ask us to delete your data at any time. We may use de-identified, aggregated information that cannot identify you, your visitors or any person to operate and improve the service and to publish general statistics.

7. Acceptable use

You may not use RepCapture to break the law, to send spam or deceptive messages, to harass anyone, to collect information you have no right to collect, to interfere with or overload the service, or to copy, reverse engineer or resell it. We may suspend an account that puts the service or other people at risk, and we will tell you why where we can.

8. Fees

Plans and prices are shown on our pricing page, billed monthly. New subscriptions start with a free trial that needs no card. If you do not add a payment method before the trial ends, the subscription ends, your site is paused and you are not charged; if you add one, we begin charging the plan price when the trial ends unless you cancel first. Some features, such as abandoned-cart reminders, are part of a higher plan, and sending volume is limited per site per day, with more available at an additional monthly price. You can cancel at any time and there is no long-term contract. We will give at least 30 days’ notice before changing the price of a plan you are on. Amounts paid are not refundable for a month already started unless required by law. Taxes, if any, are extra.

9. Our property

We own RepCapture, its software, design and brand. We give you a limited, non-exclusive, non-transferable right to use it for your own business while you have an account. Feedback you give us may be used to improve the service without obligation to you.

10. No warranties

The service is provided “as is” and “as available.” We do not promise that it will be uninterrupted or error-free, that every visitor will be identified or every message delivered, or that it will produce any particular number of customers or amount of revenue. Email, text and network delivery depend on services outside our control.

11. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, data or business opportunities. Our total liability for any claim relating to the service is limited to the amount you paid us in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

12. Indemnity

You agree to defend and reimburse us for claims and costs that arise from your use of the service in breach of these terms or the law, including how you contact people or what you tell your visitors about collection of their information.

13. Ending the agreement

You can stop using RepCapture and cancel at any time. We may end the service for a customer who breaks these terms. When an account ends we will delete or return your data as described in our Privacy Policy: deleted accounts are kept for 90 days in case the deletion was a mistake, then erased, and you can ask for immediate erasure. Sections that by their nature should continue (such as liability, ownership and indemnity) will continue.

14. Governing law

These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law rules. Disputes will be brought in the state or federal courts located in Pennsylvania, unless the law requires otherwise.

15. Changes

We may update these terms. We will change the date at the top and tell customers about important changes. Continuing to use the service after a change means you accept it.

16. Contact

RepCapture · insights@repcapture.com