Privacy Policy
- RepCapture is software that businesses add to their own websites. It shows a chat, tells the business when someone reaches out, and summarizes how people use the site.
- The information collected on a business’s website belongs to that business. We process it for them and only for them.
- We do not sell personal information, and we do not share it with advertisers or data brokers.
- If you use a chat on a site that runs RepCapture, you choose what to tell it. You can also ask us or the business to delete what they hold about you.
1. Who we are
RepCapture (“we”, “us”) provides a service that businesses (our “customers”) add to their websites. This policy covers two groups of people: visitors to a customer’s website (section 2), and our customers and visitors to repcapture.com (section 3). If you have a question, write to insights@repcapture.com.
2. If you visit a website that uses RepCapture
The business that runs the website decides why and how your information is used, and its own privacy policy also applies. We act as its service provider: we collect and store the information on its behalf and use it only to run the service for that business.
What is collected
| Information | Details |
|---|---|
| Browsing activity | Pages viewed, how long you stay, where you came from, whether you clicked a phone or email link, and whether you started or submitted a form. We record that a form field was used, not what was typed into it, except as described below. |
| A random visitor ID | A random code stored in your browser (local storage, session storage or a first-party cookie) so the business can tell visits from the same browser apart. It is not linked to your identity unless you identify yourself. |
| Your IP address and device | Your IP address and basic browser and device type, used to operate the service and prevent abuse. If you contact the business, the IP address is kept on your contact record as evidence of where the request came from. We do not use an IP address to work out who you are. |
| What you tell the chat | If you use the chat, the message you write and the name, email address and/or phone number you give, so the business can reply. If you leave the chat before giving contact details, we record only that a message was sent, not its text. |
| Details typed into the site’s own forms | Only if the business has turned this on: your name, email address and phone number, read when you submit a form or (if the business enabled it) when you leave a field, so the business can follow up if you don’t finish. We never read messages, passwords, payment or ID fields. We do not do this when your browser sends a Global Privacy Control signal. |
| Your shopping cart | Only if the business has turned on cart reminders: the items in your cart (names, prices, quantities and links) and whether you completed the purchase. If you gave your email address on that site, it is linked to the cart so the business can send you one reminder. We never read card numbers or payment details. |
How it is used
- To tell the business you reached out, and to let it reply to you.
- To show the business how visitors use its site, in summaries and lists of people who showed interest.
- If you ask for it in the chat, to send you a confirmation email on the business’s behalf. Every such email has an unsubscribe link.
- If the business has turned them on, to send you a short acknowledgement after you submit one of its forms, or one reminder if you typed your email into a form and left without sending it. Every such email shows the business’s name and address and has an unsubscribe link, and we send at most one acknowledgement a day and one reminder a week to the same address.
- If the business has turned on cart reminders, to send you a reminder that you left items in your cart, on the business’s behalf. Every such email shows the business’s name and address and has an unsubscribe link, and we send at most one per cart and one per person per week.
- To keep the service secure and to prevent spam and abuse.
Who sees it
Only the business whose website you visited, and our service providers that help us operate (for example web hosting and email delivery), who may use it only to provide those services to us. We do not sell your personal information. We do not share it for advertising or use it to track you across other websites.
Your choices
- Using the chat is optional. You can minimize it, and you never have to give contact details to browse the site.
- You can clear your browser’s stored data for the site at any time, which removes the random visitor ID from your browser.
- You can turn on Global Privacy Control in your browser, or use the unsubscribe link in any email.
- You can ask the business, or us, to tell you what they hold about you or to delete it. Write to insights@repcapture.com and tell us which website you visited; we will pass the request to the business and help it respond.
3. Our customers and visitors to repcapture.com
What we collect
- Early-access and account details: your name, email address, business name and website, and what you choose to tell us.
- Using the service: your settings, the people and messages the service collects on your site, and basic logs (for example sign-in times and your IP address) used for security.
- Payments: when we offer paid plans, payments will be handled by a payment processor. We will not store full card numbers.
How we use it
To provide and support the service, to contact you about RepCapture, to keep it secure, and to improve it. We may use de-identified, aggregated information (for example general statistics about how many form starts are never submitted) to improve the service. It will never identify a person or a customer.
Advertising on Facebook, Instagram and Google
Our own pages (repcapture.com, and the sign-up pages) use the Meta Pixel and the Google Ads tag. They tell Meta and Google that you visited and which page you saw, so we can measure our ads and show them to people likely to be interested. Meta and Google receive your IP address, browser details, and the pages you view, and may combine it with your Meta or Google account. They are not loaded for browsers that send a Global Privacy Control or Do Not Track signal, and you can also limit them in your Meta and Google ad settings. We do not put them on the customer dashboard or on customers’ websites.
The early-access form on this website is only used to contact you about RepCapture. We do not send you marketing from other companies and we do not sell or rent your details.
4. How long we keep information
We keep a customer’s data while the customer’s account is active. If an account is paused, for example because a payment did not go through, we keep the data and the customer can still see it. We do not delete data because of a missed payment.
If a customer asks us to delete their account, or we remove it, we hide it straight away and keep the data for 90 days so it can be restored if the deletion was a mistake. After 90 days it is erased permanently. A customer, or a person whose information is held, can ask us to erase it immediately instead, and we will do so without that waiting period. Write to insights@repcapture.com.
We may keep what we must to meet a legal obligation or to resolve a dispute, and we keep a record that an email address asked not to be contacted, so that we do not contact it again. Backups are removed on a rolling schedule and may hold deleted data for a short time afterward.
5. Security
We use encrypted connections (HTTPS), restrict who can reach the data, protect accounts with single-use sign-in links, and keep contact links private to the business. No system is perfectly secure, so we cannot guarantee absolute security, but we work to protect your information and will tell affected customers if something goes wrong.
6. Children
The service is meant for businesses and their adult customers. It is not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has given information through a site using RepCapture, tell us and we will help remove it.
7. Where information is stored
RepCapture is designed for businesses and visitors in the United States, and information is stored on servers in the United States.
8. Your privacy rights
Depending on where you live (for example California and several other U.S. states), you may have the right to know what personal information is held about you, to ask for it to be corrected or deleted, and to opt out of the sale or sharing of personal information. We do not sell personal information. We do use an advertising pixel on our own website (see section 3), which counts as “sharing” in some states. It is never used on the customer dashboard or on the websites of businesses that use RepCapture. To make a request, email insights@repcapture.com. We will not treat you differently for making a request. If we cannot resolve your request, you may appeal by replying to our response.
9. Changes to this policy
We may update this policy as the service changes. We will change the date at the top, and for important changes we will tell our customers directly.
10. Contact
RepCapture, a Zohf Design product · insights@repcapture.com